Tulsa World: Utility Workers—A New, Unsung Hero Emerges During Times of Crisis


Business Viewpoint: Utility Workers — A New, Unsung Hero Emerges During Times of Crisis
April 12, 2020

By Dan Sullivan

During the difficult time we are currently facing, our societal “norms” are challenged. In a recent interview, a pundit expressed his belief the changes we are making today may become the “new norm” of the future. Working from home and changing our social patterns will likely become the new way we interact once this crisis has diminished.

Another change likely to emerge is who society typically labels a “hero.”

My definition of a hero is an ordinary person willing to do something extraordinary to have a positive impact on others. We have always thought of our first responders and military personnel as heroes because they charge toward the threat rather than retreat.

In the crisis today, the hero label certainly extends to the thousands of health care workers waging this war in our hospitals. Each one knowingly is subjected to harm and, yet, returns day after day to face the challenge.

Today, as we sit in our homes in some form of social isolation, we must consider another unsung hero during this crisis — utility workers.

Each time we turn on a water tap or flip a light switch, we automatically expect it to work. Now, possibly more than ever in our nation’s history, a simple resource we take for granted every day is a vital lifeline, whether it’s running water to wash hands or ensuring citizens remain connected to work and critical news or, most importantly, ensuring the power supply for hospitals and clinics is not disrupted.

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Date: 
Sunday, April 12, 2020